Frequently Asked Questions
Have questions about our services or need help with a booking? Fill out the form below, and we’ll get back to you as soon as possible.
FAQ'S
BOOKINGS & RESERVATIONS
What are your opening hours?
We’re open seven days a week for breakfast, lunch, and dinner. Find our full opening hours on the Contact or Bookings page.
How do I book a table?
It’s easy! Book online through our website, call us directly, or just walk in—we’re always happy to see you.
Can I book for large groups or private events?
Yes! We welcome groups and can reserve areas or our private event space upstairs for celebrations, business gatherings, and special occasions. Please enquire in advance for group menus and event hire.
Can I walk in without a reservation?
Absolutely! Walk-ins are always welcome, subject to availability. For weekends and busy times, we recommend booking ahead to guarantee your table.
How do I modify or cancel my booking?
You can manage your reservation via your email confirmation, or just give us a call and we’ll be happy to help.
FAQ'S
Menus & Ingredients
Where can I view your menus?
All our menus—including breakfast, Indian tapas, drinks, and specials—are available on our Menus page.
Do you serve breakfast, lunch, and dinner?
Yes! We offer morning favourites, Indian tapas, hearty lunches, and evening plates—something delicious all day.
Are your dishes made fresh to order?
Every dish is freshly prepared using quality ingredients. We believe in honest cooking and vibrant flavours.
Can I walk in without a reservation?
Absolutely! Walk-ins are always welcome, subject to availability. For weekends and busy times, we recommend booking ahead to guarantee your table.
Can I request customisation (e.g. less spicy)?
Of course! We’re happy to adjust spice levels or accommodate requests where possible. Just let us know when ordering.
FAQ'S
Dietary & Allergies
Do you offer vegan, gluten-free, or dairy-free options?
We have a wide range of vegan, gluten-free, and dairy-free dishes. Just ask, and our team will guide you through the menu.
How do you handle allergies and dietary requirements?
We take allergies seriously—please inform your server and we’ll do our best to keep your meal safe and delicious.
Is your food Halal?
Most of our dishes are Halal; please ask a team member for specific menu items.
Can you accommodate severe allergies?
We do our utmost to cater for allergies but cannot guarantee the absence of all allergens. Please speak to us in advance to discuss your needs.
Can I see a full list of allergens in your dishes before ordering?
Yes—just ask your server for our detailed allergen information guide, available for every dish. You can also contact us ahead of your visit to discuss ingredients and allergens, so you can dine with confidence.
FAQ'S
Events
& Groups
Can I hire a private area or the whole venue?
Yes! Our upstairs event space and parts of the restaurant are available for private hire. Enquire early to book your date.
What options are available for business or birthday events?
Choose from canapé receptions, set menus, custom decor, or flexible layouts. Our events team will help create a memorable experience.
How far in advance should I book for an event?
The sooner the better, especially for weekends and peak seasons. We recommend 4–8 weeks’ notice for private or large events.
Do you offer set/group menus?
Yes! We have set and sharing menus perfect for groups, parties, and corporate gatherings.
Can you help organise bespoke themes or special requests for my event?
Absolutely! Our events team loves bringing your vision to life—whether it’s a particular theme, decor style, entertainment, or unique menu requests. Just let us know your ideas when booking and we’ll work together to create a memorable event tailored to you.
FAQ'S
Payments & Policies
What payment methods do you accept?
We accept cash, debit and credit cards, contactless payments, and Apple/Google Pay.
Do you take a deposit for bookings/events?
A small deposit may be required for large group bookings and private event reservations—our team will confirm when booking.
Is there a cancellation fee?
We never want to charge, but late cancellations for large parties or events may incur a fee. Please give us as much notice as possible.
Do you sell gift vouchers?
Yes! Gift vouchers are available—treat friends, family, or colleagues to a Plates experience. Ask in-restaurant or email us.
Can I split the bill or pay separately for my table?
Yes, we’re happy to accommodate split bills and separate payments for your group. Just let your server know how you’d like to settle the bill, and we’ll make it easy for everyone.
FAQ'S
Access & Contact
Are you wheelchair accessible?
Our main dining area is fully wheelchair accessible, including an accessible restroom.
Do you have baby-changing or high chairs?
Yes, we have baby-changing facilities and plenty of high chairs—just ask.
Are dogs and service animals welcome?
We are pet-friendly and delighted to welcome well-behaved dogs in most areas. Service animals are always welcome.
How do I contact Plates with special requests?
You can call us, email [email protected], or use our website contact form for any special requests or questions.
Is the upstairs bar and event space accessible, and how can I book it?
Yes, our upstairs event space and bar are available for private hire, with access via stairs. If you have mobility concerns, please let us know—our team will do everything possible to accommodate your needs and find the best setting for your group. To book the space, submit an enquiry on our website or contact us directly for availability and options.
Send Us a Message
CONTACT PLATES.
Have questions about our services or need help with a booking? Fill out the form below, and we’ll get back to you as soon as possible.
address
350 High St, Berkhamsted
HP4 1HT
hours
WED–Sun
8am–10pm
GET DIRECTIONS
HOW TO
FIND US.
Looking for directions, planning your visit, or want to find us on the map? Use the map beside to see our location and get personalised directions straight to Plates. If you need help along the way, just give us a call, we’re happy to assist.
Host unforgettable celebrations
YOUR PERFECT VENUE AWAITS
From intimate gatherings to corporate functions, our versatile event space transforms to suit your vision. Enjoy our newly refurbished cocktail bar, private dining area, and state-of-the-art facilities including our exciting karaoke room. Let us make your next event truly memorable.
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